Need Help?

Need Technology Help?

Login to the KACE Service Desk using your ACPS credentials. To open a request for technology assistance, click on “Have a problem? Report it.”. Alternatively, send an email to ServiceDesk@k12albemarle.org to generate a ticket automatically.

Open a Ticket OR Email Service Desk

Call Service Desk directly at x15004 or 434-975-9444

- + Onsite Technology Support

Each school has people who can help with Technology
A Technology Support Specialist (TSS) can help with hardware
A Learning Technology Integrator (LTI) can help with learning technologies
TSS & LTI School Assignments

- + Application Support

SIS Support - PowerSchool (Login Required)
LMS Support - Schoology (Login Required)
Illuminate Support (Login Required)
Web Support

Please email WebSupport@k12albemarle.com for assistance with ACPS supported web platforms and content management

Greenshades User Guide - Maintained by county government
- If you have questions about pay, please email payroll@albemarle.org
- If you have issues with accessing or logging into Greenshades, please email Helpdesk@albemarle.org or call (434) 296-5895.
Talent Ed - please contact your HR representative for support
Microsoft Dynamics Great Plains - Maintained by County IT

- If you have issues with your Great Plains account or software, contact HelpDesk@albemarle.org or call (434) 296-5895.

Frontline Absence Management – Maintained by Human Resources

If you need assistance accessing or using Frontline, please contact your HR representative.

- + Tools

Department of Technology

Need Technology Help?